Privacy Policy – Hoppyt

Effective Date: 11.05.2025
Last Updated: 11.05.2025

Welcome to Hoppyt. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and associated services.

This document is prepared in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

I. Information We Collect

Hoppyt asks for User’s personal information (email, demographic location and address, age, name, sex, phone number, preference in partner selection, payment details, personality facets, interests) when the User registers with the Site/App.

This information is viewable only by the User after logging in. Providing it is optional, though required to register.

All information is collected solely to provide and improve our Services. We categorize data as:

• Personally Identifiable Information – can identify you as an individual.
• Non-Personally Identifiable Information – cannot identify you individually.

We use this information to:

• Provide high-quality match suggestions and personalized features;
• Process payments and manage billing;
• Assess user preferences and compatibility;
• Resolve disputes, troubleshoot issues, and prevent fraud;
• Enforce our Terms & Conditions and related policies;
• Conduct surveys, promotions, and analytics.

By registering, you consent to this collection. You may withdraw consent by discontinuing use, after which we are under no obligation to continue providing Services.

We collect and process the following categories of data:

• Name, age, gender, date of birth
• Email address and phone number
• Profile photo
• Personality quiz answers
• Uploaded images, collage profiles (stickers, captions, overlays)
• Text, images, videos posted by you
• Comments, likes, reactions, expressions
• Match history and preferences
• Likes and dislikes (expressions of interest)
• Community circle participation and responses
• Messaging and chat content, including timestamps and media
• Device ID, push tokens, operating system
• In-app behaviour analytics and interaction logs
• Cookies and similar technologies
• Real-time or approximate location (if permitted)
• Video verification data and biometric identifiers for liveness checks
• Subscription plan, payment method, billing history
• Reports submitted by you or against you

II. How We Use Your Data

We aim to improve our product and community experience. We use your data to:

• Account Management: create, maintain, and secure your account;
• Matching & Recommendations: suggest matches using algorithms;
• User Engagement: display relevant posts, discussions, and circles;
• Personalization: tailor your experience via analytics;
• Messaging: enable real-time communication;
• Verification & Safety: conduct liveness and age checks;
• Location-Based Services: show nearby users/content (with consent);
• Marketing & Notifications: send updates and promotions;
• Payments: process subscriptions and billing;
• Moderation: investigate abuse and enforce guidelines;
• Compliance: meet legal obligations under Indian law.

Our legal bases:

• Consent: for optional services (marketing, location, quizzes);
• Contractual necessity: to deliver core Services;
• Legitimate interest: for improvement, safety, and fraud prevention;
• Legal obligation: to comply with laws.

III. Information Sharing

We may share your data with:

• Service Providers (hosting, analytics, payments, moderation);
• Affiliates or Acquirers (with notice on restructure/acquisition);
• Other Users (based on your visibility settings);
• Legal Authorities (in response to lawful orders).

We do not sell your personal data.

IV. Cross-Border Data Transfers

Data may be transferred across borders (e.g., to the U.S.) where protections differ. We use standard contractual clauses or other safeguards to protect your data.

V. Data Retention and Deletion

We retain data only as long as necessary or required by law:

a. Active Account Usage

• While your account is active and for a grace period after, to enable recovery and continuity;

b. Legal & Regulatory Obligations

• Certain data (e.g., financial records) may be kept longer to comply with Indian laws;
• Moderation logs and audit trails for up to 3 years;
• Video verification stored up to 12 months unless law requires longer.

c. Inactive Accounts

• Accounts dormant for 24 months may be anonymized or deleted (after notice).

d. Data Minimization & Anonymization

• We anonymize or aggregate data where feasible for analytics;

e. Account Deletion by User

• Most data erased within 30 days; backups purged within 90 days;
• Legally mandated records retained as above.

VI. Your Rights Under Indian Law

You have the rights to:

• Access your data;
• Correct inaccuracies;
• Request erasure;
• Withdraw consent;
• File grievances.

To exercise these, email us at: _____________________.

VII. Children’s Privacy

Users must be 18+. We do not knowingly collect from minors—contact us to remove any minor’s data.

VIII. Automated Decision-Making

We use algorithms for match suggestions, but no legally binding decisions are made solely by automation.

IX. Cookies and Tracking Technologies

We use cookies to:

• Maintain login sessions;
• Track performance;
• Provide personalized content;
• Understand behaviour.

You may manage cookies via your device settings.

X. Communications and Notifications

You may receive:

• Transactional alerts (likes, messages);
• Product updates;
• Promotional emails/push notifications (opt-out available).

Manage preferences in your app settings.

XI. Grievance Redressal and Contact

Per IT Rules 2011, our Grievance Officer:

• Name: __________
• Email: __________
• Phone: __________
• Address: [Office Address]
• Hours: Mon–Fri, 10 AM–6 PM IST

Complaints acknowledged within 24 hrs, resolved in 15 days.

XII. Updates to This Policy

We may revise this Policy. Major changes announced via app alerts, emails, and website updates. Continued use implies acceptance.

XIII. Contact Us

For queries or complaints:
Support Email: _____________
Customer Helpline: _____________
Mailing Address: _____________